Returns & Exchanges
At Matilda Education, we strive for perfection in every piece, but we understand that sometimes a fit isn't quite right. We offer a 30-day window for returns and exchanges on all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing